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assistance to LG air conditioners U.S. health insurance

Conditioner: LG trial with 3 split neoplasms

warranty problem cools too much, without stopping at the set temperature
solution
change of temperature sensor split on
waiting time: 1 month
number of calls: 3
Location: Monza
, MB


Assistance: LG, Liss (BL & C. snc Beretta)

In short: 1) breaks down the end of June 2010 LG air conditioner fixed in the room, Klimat purchased online at Monza. Still under warranty. Telephone assistance LG asking me a number of data and tells me to be 'contacted from assistance authorized Liss. Pero 'suggests that I write a mail to receive this assistance because' usually do not respond by phone (!).
2) let go a week without being contacted. So I call the assistance of Liss and I can never take line (always busy). I write an email.
3) try calling it again the next day without success 4) the following week to take the miracle line. They tell me once that they are full of work and will call me and I can loro.Io insist me to set a date (July 29!) 5) I look forward with confidence and a few days before calling to confirm and to determine if they are in the morning or afternoon. Obviously do not know. I get angry and protest. I say they do not have a timetable but that everything is 'written on the agenda of action that is' out for work. I insist and tell me to call after hours.
6) Recall and I am informed that the technician will be 'in the afternoon.

7) On the appointed day come in two (one that should solve the problem 'young and call the owner to ask for help) but' then change a piece of the split and actually everything seems to be resolved.

Conclusion:

Service disorganized and very long waiting times (taking into account the heat lasts just a couple of months and that the air conditioner needed to cool the heat, in fact). Council to call more 'times and to insist, even eagerly.